Answer every customer message from one inbox.
Customers message on WhatsApp, Instagram, Facebook and your website, and the replies end up on whoever's phone is nearest. We build one shared inbox for all of them, with quick replies for the questions you get every day and each conversation assigned to someone, so nothing goes unanswered.
Last updated
PriyaDo you have a table for 6 on Saturday?
We do, 19:30. Here is the booking link.
Typing...
Why it happens
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Messages in five apps
Every channel checked separately, on different phones.
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Questions answered twice
Or not at all, because everyone assumed someone else replied.
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The same questions daily
Opening times, prices and parking, typed out again and again.
How we fix it
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1
Connect your channels
WhatsApp Business, Instagram, Facebook and your website chat in one place.
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2
Set up quick replies
Saved answers for the questions you get every day.
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3
Assign and track
Each conversation has an owner, so nothing is missed.
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4
Link to bookings
Replies can include a link to book, order or pay.
What it costs
Fixed price, quoted in writing after a 30-minute call.
What we use to fix it
- Customer chat WhatsApp, website chat and email in one inbox your whole team can answer.
- Booking systems Restaurants, vets, salons, clinics, gyms, hotels and any business that runs on appointments.
- For restaurants Table bookings, deposits, websites and rotas
- For salons and barbers Bookings with deposits, client notes and Instagram
- For trades Quote requests, job booking and Google reviews
- For hotels and b&bs Room bookings, housekeeping rotas and reviews
Common questions
Can the whole team use the inbox?
Yes. Each person has their own login, and you can see who replied to what.
Does it work with WhatsApp Business?
Yes. WhatsApp Business messages can come into the same inbox as your other channels.
Can it answer common questions automatically?
Yes. Quick replies and simple automatic answers handle opening times, prices and directions.
Six promises we put in writing.
Tap a card to read the detail. These go into every quote we send, so you can hold us to them.
Tell us what is going wrong.
We reply within one working day with a time for a 30-minute call. No sales script, and a fixed quote afterwards.
Thanks, that is with us.
We will reply within one working day with a time for a call.