Stop paying commission on customers who already know you.
Booking and delivery platforms are useful for finding new customers, but many businesses keep paying a fee every time a regular comes back. We build your own booking page or ordering site, connect it to Google and your social media, and give regulars a reason to use it, so the platform fee only applies to genuinely new customers.
Last updated
Ottilie Brennan, party of 4
Why it happens
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Regulars booking through the app
Customers who would come to you anyway, with a fee attached every time.
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No customer details
Platforms keep the email addresses, so you cannot invite people back.
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Prices set around the fee
Menus and prices pushed up to cover the commission.
How we fix it
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1
Your own booking or ordering
A page on your own site that books tables, rooms, appointments or orders.
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2
Point everything at it
Google, Instagram, receipts and table cards all link to your own page.
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3
Win regulars over
A reason to book direct, such as the best tables or a small perk you choose.
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4
Keep the platforms for new faces
Platforms stay on for discovery, so you keep the reach without the repeat fees.
What it costs
Fixed price, quoted in writing after a 30-minute call. No commission per booking or order.
What we use to fix it
- Booking systems Restaurants, vets, salons, clinics, gyms, hotels and any business that runs on appointments.
- Online shops Product pages, payments and delivery set up properly from day one.
- Email and text marketing Birthday offers, quiet-night deals and win-back messages that send themselves.
- For restaurants Table bookings, deposits, websites and rotas
- For hotels and b&bs Room bookings, housekeeping rotas and reviews
- For cafes Online orders, loyalty and a site that ranks locally
Common questions
Should I leave the booking platforms?
Not always. Many businesses keep them for new customers and move regulars to their own page.
Can I bring my customer list over?
You can invite customers whose details you are allowed to use. From then on, every direct booking adds to your own list.
How long until it pays for itself?
It depends on how much you pay in commission today. We work it out with you on the first call.
Six promises we put in writing.
Tap a card to read the detail. These go into every quote we send, so you can hold us to them.
Tell us what is going wrong.
We reply within one working day with a time for a 30-minute call. No sales script, and a fixed quote afterwards.
Thanks, that is with us.
We will reply within one working day with a time for a call.